FAQ

How fast will my product arrive within the UK / Europe?

  • Standard shipping in the UK is via the Royal Mail’s 24 and 48 hour services, we also offer Special Delivery and FED EX overnight options for timed, next day deliveries.
  • Shipping within Europe usually takes three to five working days using international tracked postage and we offer courier services for larger items and for when delivery is more urgently required

Do you offer international shipping?

  • We ship daily to Australia, Asia and North and South America and Canada, contact us for details on delivery lead times for specific countries.

I am a business purchasing from within the EU.

  • Let us know your EU VAT number and we can deduct the tax from your order prior to payment and issue you a VAT invoice.

What support do you offer? How can I contact you?

  • We are always happy to try to provide you with any support you need or answer any queries you may have with regard to our products, ordering or shipping.
  • You can contact us via phone +44 (0)116 2688745 or via email esales@rockhall.co.uk during working hours on weekdays and we will always try to respond within 24 hours outside those times.
  • If purchasing from eBay please contact us directly there with reference to the product, offer or your specific order http://stores.ebay.co.uk/rockhallltd/.

Do you offer any wholesale products?

If I have a problem with my order, what do I do?

  • All of our products come with a 30 day money back guarantee, and a 12 months return warranty. If you have any issue for any reason then please do contact us as soon as possible. We will do our best to help and resolve it for you as quickly as possible.

Why should I buy refurbished from Rock Hall?

  • We have over 30 years experience in the supply of business IT hardware and pride ourselves on the quality of the products we offer.All our hardware is physically inspected for defects, checked for counterfeit authenticity, diagnostically tested to OEM standards prior to shipment and warranted for 12 months with a return/exchange guarantee.

Where is your online store?

What is your address?

  • Rock Hall Ltd, Dock 216, Pioneer Park, 75 Exploration Drive, Leicester, LE4 5NU, United Kingdom.

What are your opening hours?

  • Monday: 9am – 4pm.
  • Tuesday: 9am – 4pm.
  • Wednesday: 9am – 1pm.
  • Thursday: 9am – 4pm.
  • Friday: 9am – 1pm.

How can I stay in touch?

For latest offers, stock updates and more…

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